Customer Services

Q&A

How long do orders normally take to be delivered?
Provided items are in stock, orders received before 2pm will be processed the same day for royal mail first class delivery*. All other orders are generally delivered within 72 hours in usual circumstances in the UK.

*We aim to have all ordered delivered to you next day, however you should allow between 2-5 days for deliveries in the UK and 5-10 day for all international deliveries.

What are your standard delivery charges?
£2.99 on all orders. For orders you wish to be insured for, delivery is £1.00 extra. International orders are charges at our standard country tariffs as set out in the checkout.

I do not want to pay online can I pay an alternative way ?
Yes, you can pay via cheque or postal order, simply place your order online enter your details, print out your order and send with payment via cheque or postal order to:

PYNK
16 Downes Way
Kensington Park
Manchester
M22 4UD

Once payment has been recieved and cleared (which normally takes 5 working days) your order will be despatched.

Do you offer international delivery?
We do offer international delivery and aim to deliver such orders within 5-10 working days. For more information and the latest rates for international delivery please e-mail our customer service department at custserv@broochesstore.co.uk.

What happens if my order is out of Stock?
All products shown on the site are currently in stock unless if stated.

What if I receive something I didn't order or don't like what I've ordered?
All goods purchased from Brooches and Pins have a 7 day no quibbles money back guarantee, so you can shop with full confidence. What ever your reason for returning a product, as long as you return all items as you received them we are happy to refund your money with no questions asked. All refunds are done direct to your card, once all goods have been returned and inspected. For full details and information on how to return products, please visit our returns page.

What shall I do if I have a complaint?
If for any reason you should have an issue or complaint with Brooches and Pins, please do not hesitate to contact us via any of the methods described on our contact page. We approach all criticism and complaints with the highest regard and it is our policy to address all complaints within two working days.

If your queries are not answered above or on our dedicated customer service pages why not drop us e-mail today.